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To be eligible to take the HCA-Cloud certification exam, professionals must have a solid understanding of Salesforce fundamentals, as well as experience working with Salesforce Health Cloud. Salesforce Health Cloud Accredited Professional certification is ideal for healthcare professionals, Salesforce administrators, and solution architects who want to specialize in healthcare technology.
Salesforce Health Cloud Accredited Professional certification is an industry-recognized certification that verifies a professional's expertise in using the Health Cloud platform. It is an ideal certification for healthcare professionals and Salesforce administrators who want to demonstrate their expertise in managing patient data, improving care coordination, and streamlining workflows. With this certification, professionals can stand out in the job market, earn higher salaries, and make a positive impact on patient outcomes.
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Salesforce Health Cloud Accredited Professional certification is a valuable credential for professionals who work in the healthcare industry. It demonstrates their expertise in implementing and managing Salesforce Health Cloud, which is a leading CRM platform designed specifically for healthcare. Salesforce Health Cloud Accredited Professional certification can help professionals stand out in the competitive job market and gain recognition as experts in their field. It can also help organizations identify professionals who have the necessary skills and knowledge to implement and manage Salesforce Health Cloud effectively.
NEW QUESTION # 25
A customer wants to view a patient's health conditions and clinical encounters as a sequence of events happening over time on the patient's Person Account page.
What should a consultant do to achieve this using the Enhanced Timeline functionality?
Answer: A
Explanation:
To display a patient's health conditions and clinical encounters as a sequence of events on the patient's Person Account page using the Enhanced Timeline functionality in Salesforce Health Cloud, it's essential to configure the timeline appropriately. This involves creating a Timeline View Configuration record that defines which events and related objects are displayed.
Understanding Enhanced Timeline:
Purpose: The Enhanced Timeline provides a chronological view of a patient's healthcare events, enabling healthcare providers to visualize and track patient interactions over time.
Features:
Event Visualization: Displays events such as clinical encounters, health conditions, tasks, and more.
Customization: Allows administrators to define which objects and fields are represented on the timeline.
Interactivity: Users can click on events to view detailed information.
Implementation Steps:
Create a Timeline View Configuration Record (Answer C):
Purpose: Defines the base object (e.g., Person Account) and related objects (e.g., Clinical Encounters, Health Conditions) to be displayed on the timeline.
Steps:
Navigate to Timeline Configurations: In Salesforce Setup, enter "Timeline" in the Quick Find box and select Timeline View Configurations.
Create New Configuration: Click New to create a new Timeline View Configuration record.
Define Base Object: Set the base object to Person Account.
Add Related Objects: Specify related objects such as Clinical Encounters and Health Conditions that should appear on the timeline.
Configure Display Settings: Define fields for event titles, subtitles, dates, and any filters or conditions as needed.
Save Configuration: Save the Timeline View Configuration record.
Add Enhanced Timeline to the Person Account Page:
Purpose: Ensures that the timeline is visible on the patient's Person Account page.
Steps:
Open Lightning App Builder: Navigate to a Person Account record and click Edit Page.
Add Timeline Component:
NEW QUESTION # 26
What are three requirements for implementing patients or members in Health Cloud?
Choose 3 answers
Answer: B,C,E
Explanation:
Implementing patients or members in Health Cloud requires careful configuration to accurately represent individual relationships and household structures.
1. Ensure the Account is the Parent to Household Accounts (Answer C):
Purpose: In Health Cloud, modeling household relationships is essential for understanding the familial and support networks of patients. By setting the Account as the parent to Household Accounts, you can effectively represent and manage these relationships.
Implementation Steps:
Create a Household Account to represent the family or support group.
Associate individual Person Accounts (patients) as members of this Household Account.
Use the Account Hierarchy to visualize and manage these relationships.
Reference:
Salesforce
2. Ensure the Person Account Object is Used (Answer D):
Purpose: Person Accounts in Salesforce combine the attributes of accounts and contacts into a single record, suitable for representing individual patients or members. This structure simplifies data management and aligns with Health Cloud's patient-centric model.
Implementation Steps:
Ensure that Person Accounts are enabled in your Salesforce org.
Configure page layouts and record types to support Person Accounts.
Migrate existing individual records to Person Accounts if necessary.
Confianza Salesforce Partner
3. Ensure 1-to-1 Account to Contact Relationship (Answer E):
Purpose: Maintaining a one-to-one relationship between accounts and contacts ensures data integrity and simplifies the management of individual patient records. This setup is particularly important when Person Accounts are not used, as it emulates the combined record structure.
Implementation Steps:
For each Contact, create a corresponding Account to maintain a 1:1 relationship.
Implement automation (e.g., using Salesforce Flow) to enforce this relationship during record creation.
Regularly audit records to ensure compliance with the 1:1 relationship model.
NEW QUESTION # 27
Which three type of basic Patient or Member information is displayed on the Patient info component? (Choose three.)
Answer: A,D,E
Explanation:
List of Patient/Member Conditions (B), Gender , and Date of Birth and Age (E) are three types of basic Patient or Member information that are displayed on the Patient info component. Primary Care Coordinator (A) and Thumbnail of Chatter Photo (D) are not displayed on the Patient info component.
NEW QUESTION # 28
A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorization requests.
How should a consultant conduct discovery to define a workflow for these call center users?
Answer: A
Explanation:
The best way to conduct discovery to define a workflow for the call center users is to identify personas and ask them to walk through a day in their life, taking notes and identifying opportunities for optimization. This approach will help the consultant understand the current state of the process, the pain points and challenges, the goals and expectations, and the potential solutions.
NEW QUESTION # 29
Bloomington Caregivers has reviewed the functionality of Integrated Care Management and decided to upgrade from the legacy Care Plans.
Which two statements are true with respect to Integrated Care Management?
Choose 2 answers
Answer: B,C
Explanation:
Bloomington Caregivers is transitioning from legacy Care Plans to Integrated Care Management (ICM) in Salesforce Health Cloud to enhance care coordination and patient outcomes. Understanding the features and setup of ICM is crucial for a successful transition.
Enabling Integrated Care Management (Answer C):
* Enhanced Care Management Setting:
* Purpose: Activating the Enhanced Care Management setting in Salesforce Setup enables Integrated Care Management features within Health Cloud.
* Implementation Steps:
* Navigate to Setup: In Salesforce, go to Setup.
* Search for Health Cloud Settings: Enter "Health Cloud" in the Quick Find box and select Health Cloud Settings.
* Enable Enhanced Care Management: Locate the Enhanced Care Management option and toggle it to enable.
Reference: For detailed instructions, refer to Salesforce's official documentation: Administer Health Cloud.
Leveraging OmniStudio and Discovery Framework (Answer D):
OmniStudio Integration:
Purpose: ICM utilizes OmniStudio, a suite of declarative tools, to create guided workflows and automate complex business processes, enhancing the efficiency of care plan management.
Features:
OmniScripts: Guide users through complex processes with interactive scripts.
DataRaptors: Extract, transform, and load data to and from Salesforce objects seamlessly.
Reference: Learn more about OmniStudio's capabilities: OmniStudio.
Discovery Framework Integration:
Purpose: The Discovery Framework facilitates the creation of assessments that gather patient information, which can be mapped to care plan recommendations, ensuring personalized and effective care strategies.
Implementation Steps:
Create Assessments: Develop assessments to collect relevant patient data.
Map Responses to Recommendations: Link assessment responses to specific care plan recommendations.
Set Up Decision Tables: Configure decision tables to process assessments and generate tailored care plans.
Reference: Detailed setup guide: Set Up Assessments and Recommendations.
Additional Considerations:
Data Model Alignment:
ICM aligns with FHIR R4 and USCDI standards, enhancing interoperability with external healthcare systems.
Reference: Explore the Integrated Care Management data model: Integrated Care Management Data Model.
Care Plan Elements:
ICM introduces enhanced care plan elements, including problems, goals, and interventions, structured to meet industry standards.
Reference: Learn about care plan elements: Streamline Patient Care with Integrated Care Management.
Conclusion:
By enabling the Enhanced Care Management setting and leveraging OmniStudio alongside the Discovery Framework, Bloomington Caregivers can transition to Integrated Care Management. This upgrade offers advanced tools for creating personalized, assessment-driven care plans, thereby improving patient care coordination and outcomes.
NEW QUESTION # 30
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